Refund policy

Return and Refund Policy

Last updated: October 26, 2026

At imgenzie, we want you to have a smooth and satisfying shopping experience. If you experience a problem with your order, please contact our customer support team for assistance.

1. Return Window

Customers may request a return within 7 calendar days of delivery for eligible change-of-mind returns, subject to the conditions below.

2. Return Eligibility

For change-of-mind returns, products must be unused, unopened, undamaged and in their original packaging, with all included accessories, manuals and components.

For GPS devices, cameras, audio devices and other electronic products, please ensure that the product has not been installed, activated, paired or used for a change-of-mind return, where these conditions are permitted by applicable law.

These conditions do not remove any rights you may have concerning defective, damaged, incorrect, misrepresented or otherwise legally returnable products.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photographs or videos showing the issue, along with the product packaging where relevant. This helps us investigate and arrange an appropriate solution.

Depending on the circumstances, applicable law and the product's warranty, we may arrange a replacement, repair or refund.

4. How to Request a Return

To request a return:

  1. Email us at [CUSTOMER SUPPORT EMAIL].

  2. Include your order number, the product name and the reason for the return.

  3. Wait for return instructions from our support team before shipping the item back.

Returns sent without prior instructions may take longer to process.

5. Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated at the time of purchase or required by applicable law.

If a return is approved because a product is defective, damaged or incorrectly supplied, imgenzie will explain the applicable return shipping arrangements.

6. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method, where possible, within 7–10 business days after approval. Your bank or payment provider may require additional time to reflect the refund.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before the order is processed or dispatched. Once dispatched, the return process may apply.

Nothing in this policy limits any rights available to customers under applicable consumer protection laws.

8. Contact Us

For return, refund or cancellation requests, contact:

Email:

Business name:

Address