Shipping Policy

Last updated: October 26, 2026

At imgenzie, we aim to process and deliver orders as smoothly as possible. Please review the following shipping information before placing your order.

1. Shipping Locations

We currently ship to: [LIST THE COUNTRIES, STATES OR REGIONS YOU SERVE].

Shipping availability may vary by product and delivery address. Available options and charges will be shown during checkout.

2. Order Processing

Orders are generally processed within [INSERT ACTUAL PROCESSING TIME] business days after payment confirmation.

Orders are processed on [INSERT BUSINESS DAYS]. Processing times may be affected by public holidays, stock availability or order verification.

3. Delivery Estimates

Estimated delivery time after dispatch: [INSERT ACTUAL DELIVERY ESTIMATE].

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated. Delays may occur due to courier operations, weather, service disruptions, address issues or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout before the order is placed.

Any applicable taxes or other mandatory charges will be disclosed as required by law.

5. Tracking Information

Where tracking is available, tracking information will be provided when the order is dispatched or made available through the relevant delivery service.

Tracking updates may take time to appear after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If you notice an address error, contact [CUSTOMER SUPPORT EMAIL] as soon as possible. Address changes may not be possible once an order has been dispatched.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will review the available tracking information and coordinate with the relevant delivery or fulfilment partner to help resolve the issue.

8. Damaged or Incorrect Deliveries

If an item arrives damaged, defective or incorrect, contact us as soon as possible at [CUSTOMER SUPPORT EMAIL]. Include your order number and photographs or videos where relevant so we can investigate.

Your rights under applicable consumer protection laws remain unaffected.

9. Contact Us

For questions about shipping and delivery:

Email: [CUSTOMER SUPPORT EMAIL]

Business name: [LEGAL BUSINESS NAME]